Introduction

This Privacy Policy explains how CÃO GRANDE Marketplace of Tourism in São Tomé and Príncipe (“CÃO GRANDE”, “we”, “us” or “our”) collects, uses and discloses personal information about you when you use our website, application or any other online platform provided by CÃO GRANDE.

We are committed to protecting your personal information and respecting your privacy. Please read this Privacy Policy carefully as it describes how we collect, use and share your personal information. By using our website, application or any other online platform provided by CÃO GRANDE, you consent to the use of your personal information as described in this Privacy Policy.

Information we collect

When you use our website, application or any other online platform provided by CÃO GRANDE, we may collect personal information about you. The personal information we collect may include:

  • Name
  • Address
  • Email address
  • Phone number
  • Payment information
  • Passport or national ID number
  • Date of birth
  • Gender
  • Travel itinerary
  • Information about your preferences and interests.

We may collect personal information about you from a variety of sources, including when you:

  • Use our website, application or any other online platform provided by CÃO GRANDE
  • Make a booking or reservation through our website, application or any other online platform provided by CÃO GRANDE
  • Communicate with us through email or any other means
  • Participate in any survey or promotion sponsored by CÃO GRANDE

How we use your information

We may use the personal information we collect about you for the following purposes:

  • To provide our services to you, including making and managing your bookings or reservations
  • To communicate with you, including responding to your requests and inquiries
  • To send you marketing communications and offers about our services that we think may be of interest to you
  • To improve our services and develop new ones
  • To comply with legal and regulatory requirements.

Disclosure of your information

We may disclose your personal information to third parties in certain circumstances, including:

  • To our service providers who help us provide our services to you
  • To our partners who offer services that complement our own services
  • To regulatory or law enforcement agencies if we are required to do so by law
  • To other third parties with your consent

We will take appropriate steps to ensure that any third party to whom we disclose your personal information is bound by obligations of confidentiality and security that are at least as restrictive as those that apply to us.

Your rights

You have certain rights in relation to the personal information we hold about you, including the right to:

  • Access the personal information we hold about you
  • Request that we correct or update any personal information that is inaccurate or incomplete
  • Request that we delete your personal information
  • Object to the processing of your personal information for certain purposes
  • Request that we provide your personal information to you in a portable format

To exercise any of these rights, please contact us using the details provided below.

Security

We take appropriate technical and organizational measures to protect the personal information we collect from unauthorized access, use, disclosure or destruction.

Retention of your information

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on our website.

Contact us

If you have any questions, comments or requests regarding this Privacy Policy or the personal information we hold about you, please contact us at:

CÃO GRANDE Marketplace of Tourism in São Tomé and Príncipe Email: info@caograndestp.com Address: EVENTUR ECOTRAVEL LDA, Largo das Nações Unidas, São Tomé, São Tomé and Príncipe.

We will respond to your request as soon as possible and in accordance with applicable data protection laws.